|Where is my download?
The link to product downloads is located on your order confirmation email directly below the last product image. Or, access your order downloads anytime by logging into Ukandu and clicking on My Account.
How Can I Contact Ukandu?
For questions about Ukandu, please complete the Contact Us form here. Our customer service line is 720-480-7448. All contacts will be responded to during normal business hours Monday-Friday,
9 a.m. to 4:00 p.m. MST.
What software are these templates compatible with?
All Ukandu templates can be used on both a Mac or PC. All design files are compatible with
Photoshop CS and newer versions. Ukandu templates are not compatible with some versions of Photoshop Elements which do not support Grouped Layers. Most business forms are compatible with Word or Excel.
How do I access the templates?
All templates are available for immediate download.
Once you have completed your check-out, you will receive an email with a direct
link to your downloads. This link is located below the product images on the invoice. Or, access your order downloads anytime by logging into Ukandu and clicking on My Account.
Ukandu.com is the best go to place for unique marketing
pieces that reflect a variety of styles. Its like having a fully staffed team
of marketing and design gurus at your fingertips. All for a fraction of the
My hard drive crashed and I lost all of my files. Can you resend them?
All you need to do is click on the Contact Us
link above, and let us know. The first two files are free, however there is a small processing fee to resend additional files.
Where do I get my files printed?
All Ukandu templates are created in layered PSD files so they can be adjusted or resized to print virtually anywhere. However all templates, especially die cuts and specialty items, are formatted for Bay Photo's production templates.
I received a notice that my order is complete but I didn't receive the download.
Be sure to check your spam folder for any emails coming from Ukandu@SandyPuc.com. The order confirmation email you receive immediately after your order is placed will have a download link under the product images for any product that is a downloadable file. Or, access your order downloads anytime by logging into Ukandu and clicking on My Account.
When will my product ship?
Shipping times vary by category. Books and DVDs are shipped ground within 2 business days from Littleton, Colorado (excluding holidays). Orders for props are shipped directly from the manufacturer within 48 hours. Backdrops require a 2-3 week production time and then are shipped ground. All orders for props and/or backdrops will arrive separately from any other products on the same order.
What is Ukandu?
Ukandu.com (pronounced You-Can-Do) is your source for
fully customizable marketing materials created by industry leader Sandy Puc'
and her team of Marketing Monsters. Ukandu is perfect when you are searching for just one piece to complete
your marketing campaign. All templates are available a la carte and
there is no membership fee. Templates begin at $20 and piece and go up
from there. Depending on your individual needs, templates can be
purchased individually or in complete kits.
Where did the Ukandu idea come from?
Ukandu.com evolved from Sandy Puc' University. Sandy Puc' University
is a members only community that costs just $24.95 a month. Each month
members receive 4-6 complete marketing campaigns with templates, social
media content planning and marketing reminders. Members also receive
social media strategies, marketing trends and tips, a full marketing
calendar, how-to videos, networking and sharing, industry news and event
info, articles and advice from industry experts, posing and lighting
instruction, sales and pricing information, product reviews and
announcements, contests and reward.
Browse through the best in template marketing tools and find the
perfect style to match your studio.
How much does it cost?
There are no membership or registration fees.
Simply pay as you go.